Terms & Conditions
Massey Surf is an online merchant with our surfboards being manufactured by Simon Massey at Stuart Surf designs on the Gold Coast, Australia. If you live outside Australia and are interested in our surfboard range please contact simon@masseysurf.com.au.
We endeavour to take the utmost care to pack your order for delivery and we trust our delivery providers / couriers will strive to ensure the same level of care we put into these items. Once your order leaves our store premises, liability for any damage affecting the product lies with the delivery service provider which means Stuart Surf Design is not liable for any damage that occurs in transit. If your item is damaged in transit, we are more than happy to assist in any proceedings which may be a result of the delivery service provider.
Please ensure you check your item for damage before signing for the delivery and advise the delivery person if you find damage immediately.
To ensure we can resolve any issues with your order, please contact us immediately if you find it damaged. We will strive to assist you where possible, however cannot guarantee results as this will need to be negotiated with the delivery service provider. If you have received a damaged good and have accepted the delivery, please email simon@masseysurf.com.au and we will organise to assist.
For all items we will organise a tracking service so you can see when your item is expected to arrive.
Most surfboards are made to order with an estimated three to four week turnaround on building the surfboard once the order is placed online. This excludes shipping time depending on your delivery location. Surfboard shipping price and shipping time varies by your location, check the table below for reference. Massey Surf use airline freight for most of our delivery services, deliveries must be signed for and collected from the airline freight office at the airport. If you require the item to be sent to an area that is unavailable for airline freight we will use a courier service. Deliveries must be signed for and they cannot be left by the courier. If you will not be at your home address please provide an alternate delivery address such as a work or friend/relative, if this is not possible, a calling card will be left by the courier in your letterbox, and you will be prompted to contact the freight company for re-delivery. Sometimes, this may incur a fee.
We aim to ensure all products listed on our website are currently in stock and pricing is correct. In the event an ordered item is not available, or we are unable to fulfil your order, we will notify you within two business days to organise a backorder or a refund.
We will maintain email communication with customers who have purchased items throughout the process. You will receive an email once your order is placed / confirmed, another email with an update about your order if you have ordered a custom surfboard and another email to notify you when your item has been dispatched which will include a tracking service / number so you know when your item is expected to be delivered.
Shipping Cost and Delivery Time
SHOP PICK UP FREE
| QLD | BRISBANE | $50 | 1-3 DAYS |
| SUNSHINE COAST | 1-3 DAYS | ||
| CAIRNS | $50 | 1-3 DAYS | |
| REGIONAL | $50 | 5-7 DAYS | |
| NSW | SYDNEY | $75 | 2-3 DAYS |
| NEWCASTLE | $75 | 2-3 DAYS | |
| REGIONAL | $75 | 5-7 DAYS | |
| VIC | MELBOURNE | $90 | 2-3 DAYS |
| REGIONAL | $90 | 7-10 DAYS | |
| TAS | HOBART | $90 | 2-3 DAYS |
| LAUNCESTON | $90 | 2-3 DAYS | |
| REGIONAL | $90 | 7-10 DAYS | |
| SA | ADELAIDE | $90 | 2-3 DAYS |
| REGIONAL | $90 | 7-10 DAYS | |
| WA | PERTH | $100 | 2-3 DAYS |
| REGIONAL | $100 | 7-10 DAYS | |
| NT | DARWIN | $75 | 2-3 DAYS |
| $75 | 7-10 DAYS |